Privacy & Data Use

FASTBOTS is a product of SoftwareLab X (“FASTBOTS”, “we”, “us”). You can reach us at hello@softwarelabx.com.

This notice applies to FASTBOTS account holders, authorized workspace users, visitors to our website, and people who interact with an assistant powered by FASTBOTS. A business that deploys an assistant may also have its own privacy notice and may act as the controller of the information collected through that assistant.

• Account information: name, email, authentication identifiers, organization membership, role, plan, and subscription status.
• Assistant content: business details, prompts, knowledge, branding, suggested questions, and handoff settings.
• Conversation and lead data: messages, contact details, company, business needs, summaries, booking activity, derived topic and intent signals, interaction counts, and other information a visitor chooses to share.
• Usage and device data: widget opens, interactions, timestamps, browser and device details, language, timezone, referral context, and approximate network information.
• Optional precise location: latitude, longitude, and accuracy only after a visitor affirmatively allows browser location access.
• Connected calendar information: if an account holder connects Google Calendar or Calendly to an assistant, an encrypted access credential, the connected account email, the names and identifiers of calendars or event types, and the booking settings they choose. See the sections on Google user data and Calendly below.
• Payment information: billing status, plan, and transaction references. Payment providers process card details; FASTBOTS does not store full card numbers.

• Provide, secure, support, and improve the FASTBOTS platform.
• Generate assistant responses and carry out configured lead capture, conversation-topic analytics, booking, and handoff workflows.
• Authenticate users and administer organizations and plans.
• Measure reliability, performance, adoption, and abuse.
• Process payments and communicate about service or account issues.
• Comply with law and protect users, FASTBOTS, and third parties.

Messages and relevant assistant instructions are sent to our AI service provider, OpenAI, to generate a response. OpenAI does not use data sent through its API to train its models by default, and we send requests with response storage turned off. Customers should avoid placing unnecessary sensitive personal information in prompts, knowledge, or conversations. Businesses deploying FASTBOTS are responsible for choosing appropriate assistant content and informing their visitors about how conversation data will be used.

Connecting Google Calendar is optional. It lets an assistant offer appointment times when the account holder is free and add the appointments that visitors book. This section explains exactly how FASTBOTS accesses, uses, stores, shares, and deletes Google user data.

What we access. With the account holder’s permission, FASTBOTS requests only these Google Calendar permissions:

• Free/busy information (calendar.freebusy): the times the account holder is busy. This does not include event titles, descriptions, attendees, or other event details.
• Calendar list (calendar.calendarlist.readonly): the names and identifiers of calendars the account holder can add events to, so they can choose where bookings go.
• Create events (calendar.events): used only to add the appointment a visitor books through the assistant to the chosen calendar.

How we use it. Google user data is used only to provide the booking feature the account holder turned on: showing their calendars in the FASTBOTS dashboard, calculating open appointment times from busy times and their business hours, and creating the booked appointment. The appointment we create contains the visitor’s name, email, optional phone number, the appointment type, and the visitor’s request, and Google Calendar sends the visitor an invitation. We do not read, copy, or modify any other events.

How we store and protect it. The Google access credential (OAuth refresh token) is encrypted with AES-256-GCM and stored in a server-only database location that is never sent to browsers. We also store the connected account email, calendar names and identifiers, and booking settings. Busy times are fetched when a visitor asks for appointment times, used to calculate open slots, and not stored. All data is encrypted in transit and at rest, and access is limited to systems that need it.

How we share it. We do not sell Google user data, use it for advertising, or share it with third parties, except: our cloud infrastructure provider (Google Cloud / Firebase), which hosts the service; and our AI provider (OpenAI), which receives only the list of open appointment times calculated from busy times, so the assistant can present them to the visitor. No person at FASTBOTS reads Google user data unless the account holder asks us to for support, or it is needed for security or to comply with law.

AI and machine learning. FASTBOTS does not use Google user data to develop, improve, or train generalized or non-personalized artificial intelligence or machine learning models.

Retention and deletion. We keep Google user data only while Google Calendar stays connected. When an account holder disconnects Google Calendar in the assistant’s settings, or deletes the assistant, FASTBOTS revokes its access with Google and immediately deletes the stored credential and calendar list. Appointments already created remain in the account holder’s own Google Calendar, where they control them. To ask us to delete any remaining data, email hello@softwarelabx.com.

Revoking access. Besides disconnecting in FASTBOTS, you can remove FASTBOTS’s access at any time from your Google Account at myaccount.google.com/connections.

Limited Use. FASTBOTS’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Account holders can instead connect Calendly with a personal access token. The token is encrypted the same way and used only to read event types and open times and to book appointments that visitors choose. Disconnecting Calendly, or deleting the assistant, immediately deletes the stored token.

We may share information only as needed with:

• The organization that owns or operates the assistant a visitor is using, including its authorized workspace members.
• Cloud hosting, database, AI, payment, analytics, email, security, and support providers that process data for the service.
• Authorities or other parties when required by law or reasonably necessary to protect rights, safety, and platform integrity.
• A successor in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.

FASTBOTS does not sell personal information for money.

Precise browser location is optional. The widget requests it through the browser permission interface, and a visitor can deny the request and continue chatting. Permission can also be withdrawn in browser or device settings. When shared, location helps the assistant owner understand where qualified requests originate.

We retain information for as long as reasonably needed to provide the service, meet contractual and legal obligations, resolve disputes, prevent abuse, and maintain legitimate business records. Retention can vary by data type, account status, and customer configuration.

FASTBOTS uses technical and organizational safeguards designed to protect data. No internet service can guarantee absolute security, so customers should use strong credentials, restrict workspace access, and avoid submitting information that is not needed.

Depending on location and applicable law, individuals may have rights to access, correct, delete, restrict, or obtain a copy of personal information, or object to certain processing. Account holders can update some information directly in the dashboard. Assistant visitors may need to contact the business that deployed the assistant first.

To submit a privacy request, email hello@softwarelabx.com. We may need to verify identity and authority before completing a request.

FASTBOTS is a business service and is not directed to children under 13. Information may be processed in countries other than the one where a user lives, with safeguards used where required. We may update this notice as practices or laws change and will post the revised date on this page.